Job success in an area is the result of many factors working together, which include innate characteristics (natural ability, personality) and learned characteristics (knowledge, experience and skills) as is presented in the chart on the right.
People who have the needed innate and/or learned characteristics or who have a good potential for developing these characteristics will be able to do the right things (behaviors) to produce the desired results (effective outcomes).
Competency models focus on the critical competencies which define success:
Competency models allow us to understand our people needs. What innate and learned capabilities lead to the display of these competencies?