I N N A T E

L E A R N E D

Natural Ability / Potential

Personal Characteristics

Knowledge / Experience

Skills / Learned Abilities

C O M P E T E N C I E S

B E H A V I O R S

E F F E C T I V E  O U T C O M E S

Why Competency Models?

Job success in an area is the result of many factors working together, which include innate characteristics (natural ability, personality) and learned characteristics (knowledge, experience and skills) as is presented in the chart on the right.

People who have the needed innate and/or learned characteristics or who have a good potential for developing these characteristics will be able to do the right things (behaviors) to produce the desired results (effective outcomes).

Competency models focus on the critical competencies which define success:

• built from the business strategy
• defined by the important job outcomes
• emphasize what is important
• focus on optimal performance

Competency models allow us to understand our people needs. What innate and learned capabilities lead to the display of these competencies?

• Innate Capabilities are inherent in the person and change little over time.
• Learned Capabilities develop with effort and experience.